1. Due to the daily changes in inventory, customers should contact our customer service to check the latest inventory before purchasing pre-ordered products. The number of pre-ordered products is limited, while stocks last.
2. If the pre-purchased goods confirmed by our customer service are in stock, we will arrange for the inspection and pick-up of 5 designated free pick-up points after 3 working days from the date of the order settlement (for details, please refer to: ShoppingGuide – Purchase) Point to pick up).
3. If the customer has not confirmed the pre-ordered goods in stock through our customer service and has paid, the customer can contact us for the latest situation or refund through friendly negotiation.
4. All pre-orders that have been paid are not cancellable and are not refunded or returned in any form.
5. Customers can choose to make an one-time payment, and then go to our 5 designated free pick-up points for inspection and pick-up (for details, please refer to: Shopping Guide – PurchasePoint Pickup). Or you can choose to pay 40% of the deposit first, then go to our 5 designated free self-paying balances, inspection and pick-up (for details, please refer to: Shopping Guide – Purchase Point), the balance is only accepted by the bank. Transfer, cash or Payme.
6. Incase of quality problems, the customer must first provide a photo to prove the reason for the return. We must ensure that the products security label and tag label are not removed and we will accept the refund if we accept the return. Otherwise, no refund will be accepted for any reason.
7. The date and time of completion of this pre-order activity will be subject to change without notice due to volume or network traffic.
8. In the event of any "force majeure" (including fire, casualties, accidents, natural disasters,natural disasters, laws, orders, declarations, regulations, requirements or regulations of any government of the Hong Kong Special Administrative Region or any of its agencies, strikes, labor and management Disputes, labor shortages or shortage of skilled workers, shortage of products or raw materials or lack of supply,delays in transportation or any other reason outside the reasonable control of Monkey Home (whether or not similar to the above reasons), Monkey Home is unable to fulfil its responsibilities, Monkey Home is in these There is no need to be held liable in this regard.
9. Monkey Home reserves the right to make changes to the terms and conditions and the final decision.