Shipping Service Instructions

l   Free home delivery service when you purchase HK$1000 or more. If the purchase is less than HK$1000,  you will need to pay a home delivery service fee of HK$100.

l   The coupon code does not apply to home delivery services.

l   After the order is confirmed, the customer cannot change the shipping address.

l   Orders will be shipped in sequence after confirmation, and the arrival time of the goods will be affected by the actual situation.

l   If the customer has not received the goods or the courier company 1-2 days after the estimated arrival date of the order confirmation page, please contact Monkey Home for details. For details, please refer to the “Contact Method”.

l   If the adverse weather signal on hoist, the red or black rainstorm warning is in effect, or the weather condition we judge is unsafe, the pick-up service will be suspended and will not be counted in the pick-up period.

l   The final quantity of the product purchased by the customer is based on the Monkey Home actual inventory.

l   If the customer finds any problems or inquiries about the goods, please contact Monkey Home Customer Service Department for follow-up.

l   In case of any dispute, Monkey Home reserves the right to make the final decision.

l   For enquiries, please call +852 5662 5129, Whatsapp +852 5662 5129 (general enquiry, after-sales service, delivery inquiry) or email to info@monkeyhome.com.hk.


Delivery services shall delay when typhoon signal, a red or black rainstorm warning is hoisted; or such other weather conditions whereby delivery is considered unsafe. In this event, you will be contacted to re-schedule delivery time.