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HOME DELIVERY

Shipping Service Instructions

l   Free home delivery service when you purchase HK$500 or more. If the purchase is less than HK$500, you will need to pay a home delivery service fee of HK$50.

l   The coupon code does not apply to home delivery services.

l   After the order is confirmed, the customer cannot change the shipping address.

l   Orders will be shipped in sequence after confirmation, and the arrival time of the goods will be affected by the actual situation.

l   If the customer has not received the goods or the courier company 1-2 days after the estimated arrival date of the order confirmation page, please contact Monkey Home for details. For details, please refer to the “Contact Method”.

l   If the adverse weather signal on hoist, the red or black rainstorm warning is in effect, or the weather condition we judge is unsafe, the pick-up service will be suspended and will not be counted in the pick-up period.

l   The final quantity of the product purchased by the customer is based on the Monkey Home actual inventory.

l   If the customer finds any problems or inquiries about the goods, please contact Monkey Home Customer Service Department for follow-up.

l   In case of any dispute, Monkey Home reserves the right to make the final decision.

l   For enquiries, please call +852 5662 5129, Whatsapp +852 5662 5129 (general enquiry, after-sales service, delivery inquiry) or email to info@monkeyhome.com.hk.


SF-ExpressService Coverage

Service covers Hong Kong Island, Kowloon, New Territories and some outlying islands which include Tung Chung, MaWan and Discovery Bay.


SPECIAL ARRANGEMENT

Delivery services shall delay when typhoon signal, a red or black rainstorm warning is hoisted; or such other weather conditions whereby delivery is considered unsafe. In this event, you will be contacted to re-schedule delivery time.