Your Shopping Cart is empty.

${{ (item.variation.media ? item.variation.media.alt_translations : item.product.cover_media.alt_translations) | translateModel }}$ ${{ (item.variation.media ? item.variation.media.alt_translations : item.product.cover_media.alt_translations) | translateModel }}$

{{ childProduct.title_translations | translateModel }}

{{ getChildVariationShorthand(childProduct.child_variation) }}

{{ getSelectedItemDetail(selectedChildProduct, item).childProductName }} x {{ selectedChildProduct.quantity || 1 }}

{{ getSelectedItemDetail(selectedChildProduct, item).childVariationName }}

{{item.quantity}}x {{ item.unit_point }} Point

Remove

${{addonItem.product.cover_media.alt_translations | translateModel}}$

{{addonItem.quantity}}x {{ mainConfig.merchantData.base_currency.alternate_symbol + "0" }}

Remove

Sales Items Return Service Centre

Sales Items Return & Refund Policy

At Monkey Home, we want to ensure that every customer receives their order in good condition. If you receive an item that is broken, damaged, or defective, please follow the procedures below.

1. Report Damaged or Defective Items

Customers must report any broken, damaged, or defective items within 7 days of receiving the order.
Please take a clear video showing the item's condition and the damage.
Send the video to our WhatsApp Customer Service for checking and verification.

WhatsApp Customer Service: +852 8494 0942

2. Return & Refund Approval

All sales returns and refund requests are subject to review and verification.
Returns and refunds will only be processed upon approval by the Monkey Home PH Team Management.
Our team will inform customers of the next steps once the request has been reviewed.

3. Item Return Address

For approved item returns, please send the item to the following address:

Monkey Home – PH Return Centre 13 Sobrepena Street,
Barangay Damayang Lagi,
Quezon City, Philippines.

Please contact our customer service team before sending any items back. This ensures that your return request has been properly reviewed and approved.

Important Reminder

Items must be reported within the 7-day reporting period. Please keep your order details and relevant photo or video evidence for verification.